Missed calls, lost patients
Calls during treatments, lunch, and after hours go to voicemail. Most callers book with the next clinic instead of leaving a message.
AI growth systems for medspas and aesthetic clinics
A fuller calendar, without a bigger front desk.
Monarch AI Solutions builds the outbound marketing, AI receptionist, and automation systems that bring new patients through your door and keep your clinic running smoothly behind the scenes.
- Built by a former medical practice owner
- Works with the booking and EMR tools you use
- Done-for-you setup, training, and support
The challenge
Your treatments are premium. Your patient experience should be too.
Most aesthetic clinics do not have a demand problem. They have a follow-up problem. Every missed call, slow reply, and empty slot is revenue walking out the door.
Leads that go cold
Inquiries from ads, forms, and social sit untouched for hours. By the time someone follows up, the patient has already moved on.
No-shows and empty chairs
Last-minute cancellations and unfilled gaps quietly drain provider time. Rebooking is manual, slow, and easy to forget.
Running blind on the numbers
Product inventory, treatment revenue, and marketing results live in separate systems, so decisions are made on gut feel.
Services
One growth system, from first inquiry to repeat visit.
Start with the piece that matters most to your clinic today, or let us build the complete system. Every service connects to the others.
AI Outbound Outreach
Personalized email campaigns that reach the right prospects, reactivate past patients, and fill your calendar with qualified consultations.
- Lead generation
- Patient reactivation
- Email sequences
AI Receptionist
A warm, on-brand voice and text assistant that answers every call and message 24/7, handles treatment questions, and books appointments.
- 24/7 call answering
- SMS and web chat
- Instant booking
Smart Scheduling
Automated reminders, confirmations, and waitlist backfill that cut no-shows and keep every provider chair productive.
- Reminders
- Waitlist backfill
- Rebooking
Inventory and Reporting
Track injectables and retail product levels, then see revenue, bookings, and campaign results in one live dashboard.
- Stock alerts
- KPI dashboards
- Weekly reports
Branding and Website
A refined brand identity and a fast, conversion-focused website that reflects the quality of your treatments and turns visitors into bookings.
- Brand identity
- Website design
- Booking flows
Sales System
Consultation scripts, follow-up sequences, and a clear pipeline so every inquiry is tracked from first contact to treatment plan.
- Pipeline setup
- Consult follow-up
- Team playbooks
Our approach
Built by a practice owner, not a marketing agency.
Lynn Northern-Spanganberg spent 24 years building and scaling high-volume medical operations, from the front desk to the C-suite. She founded, grew, and sold medical practice companies in Phoenix, integrating systems across surgical, clinical, and administrative teams.
Monarch brings that experience to medspas and aesthetic clinics. We know the pressure of provider schedules, patient expectations, and payroll, and we build systems that hold up under it.
Patient experience comes first
Every automation is designed to feel personal and on-brand, so patients feel cared for, not processed.
Built on the tools you already use
We connect to your booking platform, CRM, and EMR wherever possible, so your team avoids costly migrations.
Measured by booked revenue
We track consultations booked, show rates, and revenue per lead, so you always know what the system is returning.
How we work
From first call to fully booked, in four steps.
A proven, phased rollout that keeps your clinic running normally while we build the system that grows it.
- Step 1Week 1
Clinic audit
We review your call volume, lead sources, booking flow, and tools to find exactly where patients and revenue are slipping away.
- Step 2Week 2
Growth blueprint
You receive a clear plan covering outreach, receptionist scripts, scheduling rules, and the dashboards you will use to track results.
- Step 3Weeks 3 to 6
Build and launch
We configure, connect, and test every system in phases, so your front desk keeps running smoothly while the new workflows go live.
- Step 4Ongoing
Optimize and scale
Your team is trained and supported. We review performance monthly and refine campaigns and automations as your clinic grows.
Who we serve
Built exclusively for the aesthetics industry.
We focus on one industry so every script, campaign, and workflow reflects how aesthetic patients actually research, book, and return.
Medspas
Fill injectable, facial, and laser calendars while delivering a five-star front desk experience.
Cosmetic surgery practices
Nurture high-value surgical consults from first inquiry through deposit and pre-op.
Aesthetic dermatology
Balance medical and cosmetic schedules with smart routing and automated reminders.
Injector-led clinics
Keep repeat patients on schedule with timely touch-up and membership reminders.
Laser and body contouring
Manage multi-session packages, progress check-ins, and rebooking automatically.
Wellness and IV clinics
Turn walk-in interest into recurring memberships with fast, friendly follow-up.
Multi-location groups
Standardize intake, reporting, and patient communication across every location.
New clinic launches
Open with brand, website, booking, and outreach systems ready from day one.
The outcome
What changes when your clinic runs on Monarch.
The goal is not more software. It is more booked consultations, fewer empty chairs, and more time for your team to focus on patients.
BeforeAfter Monarch
Before: After-hours calls go to voicemail
After: Every call answered and booked, day or night
Before: Leads wait hours for a reply
After: Instant, personalized follow-up within minutes
Before: No-shows leave chairs empty
After: Reminders and waitlist backfill keep slots full
Before: Past patients drift away
After: Automated reactivation brings them back
Before: Inventory and revenue tracked by hand
After: Live dashboards and low-stock alerts
FAQ
Questions we hear most often.
Have something specific in mind? A short consultation is the fastest way to get a clear answer.
Will the AI receptionist sound robotic to my patients?
No. It is trained on your treatments, pricing guidelines, and brand voice, so it sounds warm and knowledgeable. Complex or sensitive questions are routed to your team.
Does it work with our booking software?
In most cases, yes. We integrate with the scheduling, CRM, and EMR platforms aesthetic clinics commonly use. If a direct connection is not possible, we build a reliable workaround.
How do you handle patient privacy?
Patient privacy is built into every workflow. Access is limited to what each automation needs, and sensitive health information stays inside your approved clinical systems.
Is outbound email outreach compliant?
Yes. Campaigns follow email marketing regulations, include clear opt-outs, and are sent from properly authenticated domains to protect your reputation and deliverability.
How quickly will we see results?
Most clinics see faster lead response and fewer missed calls within the first weeks of launch. Outreach and reactivation campaigns build momentum over the following months.
Do we have to sign up for everything at once?
Not at all. Many clinics start with the AI receptionist or outreach, then add scheduling, reporting, or branding as they see results.
Get started
Let us show you what a fully booked clinic looks like.
Book a strategy call at a time that suits you. You will leave with a clear view of where AI and automation can bring in more patients for your clinic.
Book a consultation
Choose any open slot on our Google Calendar. We will review your patient journey from first inquiry to repeat visit and outline the growth system that fits your clinic.
What we will cover
- A review of how your clinic captures and books new patients today
- The gaps in calls, follow-up, and scheduling costing you the most
- A clear, prioritized plan to fill your calendar
- 30 minute strategy call
- Google Meet video call
- No cost and no obligation